A Practical Returns Process for Customers
We provide a structured approach to managing return enquiries, helping customers understand each stage of the process.
Handling your enquiry
After receiving a complete request, our team begins the review process, usually within 1–3 working days.
Preparing your return
Please ensure the item is safely packed and returned with relevant parts included. This helps us complete the assessment efficiently.
Review after receipt
Returned products are inspected after delivery. The condition of the item and the details of the enquiry are considered together.
Outcome of the review
Once the assessment is complete, a refund may be arranged or a suitable alternative may be offered.
Process completion
A confirmation message will be sent when the case has been closed. Refund processing times may differ between payment providers.